1. About CARVIMI and the privacy policy
We are CARVIRMI and are committed to protecting your privacy and, consequently, your personal data.
Axpectu Shoes, Unipessoal, Lda, NIPC 510 746 942, headquartered at Avenida Paços, no. 604, Loja R / C, left, postal code 4620-774, parish of Torno, municipality of Lousada is the controlling entity for the purposes of the legal terms of the General Data Protection Regulation.
In this Privacy and Cookies Policy you will find all relevant information applicable to the use of the personal data of our customers / users.
For CARVIRMI, the privacy and protection of your personal data is very important, for this reason, we are transparent about what we do with your personal data. Therefore, in order to understand the implications of the uses we make or the rights you have in relation to your data, we permanently provide you with all necessary information about this Privacy and Cookies Policy.
To this end, CARVIRMI assumes its firm commitment to comply with current legislation and this Privacy and Cookies Policy.
This time, each time you use this website you will be subject to the application of the Privacy and Cookies Policy in force, so we suggest that you read these policies carefully to verify that you are in accordance with the respective terms.
CARVIRMI, further informs that, reserves the right to modify the Privacy and Cookies Policy in line with new legislative requirements, with the purpose of adapting said policy to the legal precepts of control in terms of data protection.
2. What personal data does CARVIMI collect?
When you access our website, depending on the purposes for which we process your data, we need some data which, in general, are as follows:
- Identification data (for example, your name, surname, language and country from which you interact with us, contact details, date of birth, sex.);
- Economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
- Connection, geolocation and / or navigation data;
- Commercial information (newsletter);
- Data about your tastes and preferences.
We also inform you that, when we ask you to fill in your personal data, in order to give you access to some functionality or service on the website, we mark some fields as mandatory, since these data are necessary for CARVIRMI to be able to provide you with the service or give you access to the feature in question. This time, keep in mind that, if you decide not to provide us with this data, you may not be able to take advantage of some services or features.
3. What is the basis and legitimacy for the treatment of your personal data?
3.1 To manage your registration as a user / customer of the website.
If you decide to register as a user / customer on our website, we need to process your data to identify you and give you access to the various features, products and services that are at your disposal.
To access all the features of our website, you can choose the following access options:
- In case you register as our customer, CARVIRMI will collect the following data: name and surname; e-mail; address (delivery and billing); phone number; birth date; Tax Identification Number.
- In case you do not register as our customer and place the order as a guest, CARVIRMI will collect the following data: name and surname; e-mail; address (delivery and billing); phone number; Tax Identification Number.
- In case you register as our customer through a social network, your login credentials, as well as, your name and email / phone number will be imported from your social media account or from the employee. When using this option, these third parties will be able to send us certain additional information from their public profile, according to the terms of use of the social network. We will not keep this additional data unless you have authorized us to do so. In any case, we recommend that you review your privacy settings and the social network’s privacy policies to find out how these third parties handle your data.
Regarding the legitimacy for processing your data, we inform you that the processing of your data is necessary according to the terms that regulate the use of the website, that is, in order to be able to register as a user, we need to process your personal data, otherwise we would not be able to manage your registration.
In case you decide to use access through a social network, the reason why we are legitimate to treat your data is the consent you grant when authorizing the transfer of your data through the social network.
3.2 For the development, fulfillment and execution of the purchase and sale contract or services you have entered into with us on the website.
This purpose includes the processing of your data, essentially, for the following purposes:
- Contact you regarding updates or informational communications related to the features, products or services contracted, including quality surveys and to allow establishing the degree of customer satisfaction with the service provided.
- Manage payment for the products you buy, regardless of the payment procedure used.
- Activate the necessary mechanisms in order to prevent potential fraud against you and us during the purchase process.
- Manage possible returns after making a purchase and manage requests for information on the availability of articles, product reservations through the website.
- Billing purposes and to provide you with receipts and invoices for purchases made through the website.
- Guarantee you to use other features or services available, such as the purchase, management and use of the Gift Card.
The processing of your data is essential to comply with all formalities and legal requirements, inherent to the conclusion of the purchase and sale contract. the processing of data related to the purchase and sale process will only be activated because it requests or authorizes it. In these cases, the basis for us to process your data is your own consent.
3.3 For product and service development
CARVIRMI reserves the possibility of using your personal data for the development of products.
However, for the aforementioned effect, we will predominantly use aggregated data and statistical information. We preserve the registration of the pages that our users / customers visit within the website to determine which products are most requested.
For this purpose, information is collected regarding the computer or device (including mobile devices) you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, operating system , cookies, the country from which you are accessing, reference and exit pages, URL, platform type, domain names, landing pages, pages visited, the time spent on a given page, the date and time when you accessed our website, access errors and other similar information that your browser sends us.
We consider that we have a legitimate interest in the information mentioned above, since the treatment of this data is also beneficial for you because the purpose is to improve the user experience and offer a service with more quality.
3.4 To respond to requests or requests that you make through the Customer Support channels
We only process personal data that is strictly necessary to manage or resolve your request.
We believe that we have a legitimate interest in responding to requests or questions that you ask us through the various means of contact available. We understand that the treatment of these data is also beneficial for you, as it allows us to assist you properly and respond to your requests.
3.5 For marketing purposes
This purpose includes the processing of your data, essentially, for the following purposes:
- When subscribing to our Newsletter, we will treat your personal data to manage it, namely, to send personalized information about our products or services through various means (such as email or SMS).
- In this sense, bear in mind that this data processing presupposes the analysis of your user or customer profile to determine what your preferences are and, therefore, which products and services are best suited to your style, when we send you information.
- We remind you that you can unsubscribe from the Newsletter at any time and at no cost through the following email: info@carvirmi.com
- Take action. By participating in any promotional action, you authorize us to process the data that you have made available to us according to each promotional action and to communicate it through various means such as social networks or on the website itself.
The foundation of legitimacy to process your data for marketing purposes is the consent you give us.
4. Who are the recipients of your data?
CARVIRMI reserves the right to subcontract other companies to provide certain services, such as payment management, delivery / collection services, customer service, tax advice, marketing or maintenance of the website and digital suppliers.
In these cases, these third parties will be able to access certain information and data of users / customers. In this way, CARVIRMI guarantees that, in such cases, these third parties will have limited access to the users’ information, restricted only to those data necessary for the execution of the contracted tasks and that a contract has been awarded between the parties where data protection is regulated. personal data, where these third parties undertake not to disclose the data in any way, nor to use it for purposes other than the provision of the contracted services.
Our website provides you, in certain circumstances, with social plugins from different social networks. If you decide to interact with a social network, your activity on our website or in our application will also be available for the respective social network. If you are connected to one of these social networks during your visit to our web site or if you are interacting through one of the aforementioned social plugins, the social network may include this information in your profile on the said social network, according to your configuration of privacy. If you want to avoid this type of data transfer, please log out of your social network account before entering our website or change your privacy settings whenever possible.
4.1 How long do we store your data?
We only store your personal data for as long as necessary to achieve the purpose for which we collect it, to respond to your needs, the requests you make to us, or to comply with our legal obligations.
To determine the period for which we keep your data, we use the criteria mentioned below.
If several criteria are applied simultaneously, we will keep your personal data in accordance with the criterion that implies the conservation of your personal data for the longest period of time.
- When you purchase products and services, we will retain your personal data for as long as necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the product.
- When you contact us to ask questions, ask for information and clarification, we will keep your personal data for as long as necessary to resolve your question and provide you with the requested information.
- When you create a customer account, that is, when you register on our website, we will keep your data until you ask us to delete it.
- When you have consented to the sending of marketing, we will keep your personal data for as long as the main purpose of the collection remains or until you cancel the subscription or ask us to delete it.
- Regarding the use of cookies, we keep them for as long as necessary to achieve the purposes inherent to them, according to the Cookies Policy.
- The period of time provided for in the applicable legislation.
In any of the aforementioned situations, if there is a pending legal or administrative proceeding, the data will be kept for the duration of the process and up to six months after the final decision has been rendered.
After the aforementioned storage periods have expired, personal data will be deleted in an absolutely safe way.
4.2 What are your rights when your data is provided to us?
CARVIRMI is committed to respecting the confidentiality of your personal data and guaranteeing you the exercise of your rights. In this way, you can exercise your rights at no cost by sending an email to the following email address: info@carvirmi.com
In particular, regardless of the purpose or legal basis under which we process your data, you are entitled to:
- Right to be informed: our users / customers are entitled to obtain clear, transparent and understandable information about how CARVIRMI uses their personal data.
- Right of access:in addition to the right to information, you will be able to access your personal data that we process and retain. In these cases, CARVIRMI will provide you with a copy of the personal data that is being processed.
- Right of rectification:you have the right to rectify your personal data if it is incorrect, out of date or if you want to complete it. To do so, you can contact us or, alternatively, if you have registered on the website, by going to your customer area.
- Right of erasure / right to be forgotten:you can ask us to delete your data, however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for the retention of your personal data.
- Right of opposition, including direct marketing:you can delete the subscription to the Newsletter or choose to be removed from our direct marketing communications at any time, as well as oppose the treatment of your personal data. You may also object, at any time, to the use of your data for market research.
- Right to withdraw your consent for data processing at any time:you can withdraw your consent to the processing of data when said processing is based on your consent. Withdrawal of consent does not affect the legality of consent-based treatment prior to withdrawal.
To request the exercise of any of the rights listed above, in addition to the forms specifically mentioned in the respective subparagraphs, you can send a communication addressed to the address identified above in point number 1, or an e-mail message to the e-mail address. electronic: info@carvirmi.com. You can also use the aforementioned address, in case you want to ask us any questions regarding this Privacy Policy.
4.3 Warranties and warnings.
The user guarantees that the personal data communicated to CARVIRMI is certain and accurate and undertakes to notify them of any changes or modifications and assumes sole responsibility for the losses and damages caused by the erroneous, inaccurate or incomplete communication of the data.
The user is expressly warned that when revealing personal data on public CARVIRMI media such as Facebook, Google, and Instagram, this information may be viewed and used by third parties.